I have a co-worker that is no longer able to see his start menu. He used to have it pinned to the left edge of his screen. I tried to troubleshoot it a bit and discovered if we do Windows + R then "cmd" [enter] the command prompt opens (but we don't see the start menu or run box), meaning the start menu is somewhere, just off screen. Restarting doesn't help. Is there some way to force Windows to think it only has a single monitor? It seems to "think" it has two but there's only one and we can get the Start menu back. Or, is there a way to restore the start menu to the bottom?

Additional info

We are able to right-click the desktop for display settings, etc. We can also get into Windows Explorer (via Ctrl + E) so if we need any of that to restore settings we can do it.